It’s not often something changes for the better, but I’m always pleased when they do!
Once again, I’ve found myself tasked with attaining Microsoft Gold level partnership for my employer. For those who have never had the pleasure, the process consists of attaining a combination of competencies (associated certified professionals, tested products etc.), customer references and the dreaded CSAT (Customer Satisfaction) survey.
In the past, the CSAT consisted of 30 questions, many of which applied to Microsoft product resale, which isn’t applicable to many would-be partners.While questions could be added (though I can’t imagine why anyone would want to), none could be removed.
Since then (about April of 2013 or so), the survey was reduced to only 5 questions that actually pertain to customer satisfaction – imagine that!
It’s hard enough asking for a customer’s time to fill out a survey, but if I must, I’d prefer it be short and to the point. I believe this iteration of the CSAT does just that.
So why the change? Did someone at Microsoft read my 2009 rant on the subject and act accordingly? Doubtful, but it’s a nice thought anyway :). Regardless, I’m happy it did, and hope this trend continues!
2 thoughts on “Microsoft CSAT Survey II: Someone Listened!”
My name is Andrea and currently, I’m doing a master in Management and Technology at TUM. I have an assigned related to general customer satisfaction surveys (B2B) and I would like to see the questions from the one of Microsoft. Is there a way you could share them? thank you very much in advance 🙂
Thanks for reaching out to me. This post is over 4 years old, and kept for posterity. The Microsoft CSAT would have more than likely changed between now and the time this post was authored, however, there are lots of other resources out there to help you.
Here are some do’s and don’ts from Survey Monkey along with some examples you could look at:
I hope that helps!