• Vulnerability assessment and remediation (Nessus, DigitalDefense Frontline)
• Patch Management (Datto RMM, WSUS)
• Office 365 Administration (Azure AD, Exchange, InTune MDM, SharePoint etc.)
• Server Administration (mostly Windows, some Linux)
• Server hardware support (mostly HPE ProLiant, some Dell)
• Technical Writing

• Vulnerability assessment and remediation (Nessus, DigitalDefense Frontline)
• Patch Management (Datto RMM, WSUS)
• Office 365 Administration (Azure AD, Exchange, InTune MDM, SharePoint etc.)
• Server Administration (mostly Windows, some Linux)
• Server hardware support (mostly HPE ProLiant, some Dell)
• Technical Writing

• Manage the service desk, desktop support and network administration teams for the nation’s largest provider of mobile occupational health screening services
• Manage the datacenter servers comprised of a VMware vCenter cluster consisting of 6 hosts, 200+ VMs and over 100TB of storage (Tegile SAN/NAS hybrid and Cisco UCS) and several legacy physical servers (HP Generation 7 and 8 ProLiant rack servers)
• Manage the LAN (Cisco and HP layer 2 and 3 switches), WLAN (Cisco Meraki MR), SD-WAN (Cisco Meraki MX), VPN (Cisco AnyConnect), content filter (OpenDNS), IP camera system (Cisco Meraki MV) and next-generation firewall (Cisco ASA) over Gb Ethernet, 10Gb SFP+ and 40Gb QSFP networks at the corporate headquarters and two satellite locations
• Implemented and manage the IT Asset Management system using Snipe-IT (FOSS web application, formerly a paper process)
• Manage IT inventory, purchasing, supply management and life-cycle (authored the organization’s first ITAM policy and software/hardware standards governance documentation)
• Implemented a backup and DR solution utilizing Veam Cloud Connect Backup and recovery (formerly a tape backup system)
• Implemented an SFTP server utilizing OpenSSH to replace legacy FTP server and enhance security
• Implemented and managed the Microsoft 365 Enterprise environment including Azure AD/ADSync, Exchange 2016 on-premise hybrid server Exchange 365 cloud email (replaced legacy Exchange 2010 and 2013 servers)
• Implemented Cisco UCS on-premise backup target (which in-turn backs up to the cloud)
• Implemented the organization’s first Application Performance Management  (New Relic) and VMware monitoring (Veeam One) solutions
• Upgraded and maintain the thin client environment (VMware Horizon View) supporting 100+ users
• Provide mentoring and training to junior staff

• Managed a staff of 25 engineers, 6 project managers a program manager
• Managed a project pipeline of over 21 active projects representing over $500M USD of projects in the public sectors (military and government)
• Establishment of the PMO’s strategic objectives in alignment with other interfacing departments
• Managed vendor/supplier and contractor relationships
• Managed, coached and trained the PMO’s staff
• Authored the PMO’s policies, processes and procedures
• Implemented Taj Systems’ first Project Portfolio Management (PPM) system
• Worked directly with vendors, consultants and solutions providers in the US, Germany, Italy, Spain and the UK to source and deliver products and services to our clients
• Overcame cultural and language barriers, personnel conflicts and other issues in one of the most challenging work environments in the world

• Chairing the Change Advisory Board (CAB)
• Developed and implemented enterprise and solutions architecture in a mixed environment (Windows and Linux, hosted on HP ProLiant/VMware converged systems, ~3,000 servers across 2 government datacenters)
• Worked closely with internal staff, near-shore and off-shore resources to implement new projects and organizational initiatives
• Lead technical implementation of a green-field SAP ERP system (HR and Payroll modules) comprised of 41 VMs
• Re-architect the technical landscape, reducing the storage requirements by over 75%
• Authored and implemented the ERP backup plan utilizing NetBackup for the server VMs to ensure that RTO/RPOs were met
• Developed ELM’s first IT Asset Management (ITAM) policy
• Implemented ELM’s first formal IT Asset Management process and technical solution (Manage Engine AssetExplorer), formerly a manual process
• Lead the technical implementation of SAP Fiori (mobile front-end for SAP ERP products)
• Developed and lead the PoC for ELM’s first encrypted email solution (Voltage SecureMail)

• Windows Environment: Designed, implemented, maintained and secured the organization’s internal and production Active Directory environments, domain controllers, DHCP, DNS, VPN and group policies
• Procured, configured, maintained and repurposed [Dell PowerEdge] servers for use in internal and production networks
• Performed a complete physical to virtual (P2V) of the organization’s entire production network utilizing VMware vSphere and later on VMware vCloud hosted on vBlock servers
• Maintained and upgraded the organization’s IP telephony (ShoreTel)
• Implemented the organization’s first anti-spam solutions (IronPort, Barracuda)
• Managed, maintained and upgraded the Microsoft Exchange servers (2003-2010)
• Authored the organization’s first disaster recovery and business continuity plans
• Business relationship management: Define technical, functional and business requirements
• IT Project management: Prepare detailed project plans, budgets and timelines
• Maintained a 99.98% uptime throughout the course of my tenure (up from 95% prior to my employment).
• Raised Netchemia’s Microsoft Partner level from Registered (no certified competencies) to Gold Partner saving the organization thousands of dollars in licensing costs.

• Identified, troubleshot and resolved enterprise-class voice and data network issues.
• Technologies used: Proprietary CLI tools used to monitor and test loop-backs for T1’s, T3’s, switches, repeaters for business-class telephony services
• Implemented a knowledge management system (FOSS, MediaWiki) to give technicians access to important information quickly and efficiently, delivering higher levels of service (previously a paper process)

Summa Cum Laude, 4.0 GPA, National Dean’s List.

Graduated with Distinction, 3.9 GPA.

Graduated with Distinction, 3.8 GPA.