Resume

My name is Yousef, I solve problems.

I’m a hands-on IT management professional with over a decade of experience building, securing, maintaining and supporting IT enterprises both in the US and abroad.

Experience
Self-Employed
June 2019-Present
Independent Consultant
  • Vulnerability assessment and remediation (Nessus, DigitalDefense Frontline)
  • Patch Management (Datto RMM, WSUS)
  • Office 365 Administration (Azure AD, Exchange, InTune MDM, SharePoint etc.)
  • Server Administration (mostly Windows, some Linux)
  • Server hardware support (mostly HPE ProLiant, some Dell)
  • Technical Writing
Examinetics, Inc.
May 2017-June 2019
Supervisor, IT Infrastructure and Support Services
  • Manage the service desk, desktop support and network administration teams for the nation’s largest provider of mobile occupational health screening services
  • Manage the datacenter servers comprised of a VMware vCenter cluster consisting of 6 hosts, 200+ VMs and over 100TB of storage (Tegile SAN/NAS hybrid and Cisco UCS) and several legacy physical servers (HP Generation 7 and 8 ProLiant rack servers)
  • Manage the LAN (Cisco and HP layer 2 and 3 switches), WLAN (Cisco Meraki MR), SD-WAN (Cisco Meraki MX), VPN (Cisco AnyConnect), content filter (OpenDNS), IP camera system (Cisco Meraki MV) and next-generation firewall (Cisco ASA) over Gb Ethernet, 10Gb SFP+ and 40Gb QSFP networks at the corporate headquarters and two satellite locations
  • Implemented and manage the IT Asset Management system using Snipe-IT (FOSS web application, formerly a paper process)
  • Manage IT inventory, purchasing, supply management and life-cycle (authored the organization’s first ITAM policy and software/hardware standards governance documentation)
  • Implemented a backup and DR solution utilizing Veam Cloud Connect Backup and recovery (formerly a tape backup system)
  • Implemented an SFTP server utilizing OpenSSH to replace legacy FTP server and enhance security
  • Implemented and managed the Microsoft 365 Enterprise environment including Azure AD/ADSync, Exchange 2016 on-premise hybrid server Exchange 365 cloud email (replaced legacy Exchange 2010 and 2013 servers)
  • Implemented Cisco UCS on-premise backup target (which in-turn backs up to the cloud)
  • Implemented the organization’s first Application Performance Management  (New Relic) and VMware monitoring (Veeam One) solutions
  • Upgraded and maintain the thin client environment (VMware Horizon View) supporting 100+ users
  • Provide mentoring and training to junior staff
Government-focused Solution's Broker
January 2016-June 2016
Executive Director, Projects
  • Managed a staff of 25 engineers, 6 project managers a program manager
  • Managed a project pipeline of over 21 active projects representing over $500M USD of projects in the public sectors (military and government)
  • Establishment of the PMO’s strategic objectives in alignment with other interfacing departments
  • Managed vendor/supplier and contractor relationships
  • Managed, coached and trained the PMO’s staff
  • Authored the PMO’s policies, processes and procedures
  • Implemented Taj Systems’ first Project Portfolio Management (PPM) system
  • Worked directly with vendors, consultants and solutions providers in the US, Germany, Italy, Spain and the UK to source and deliver products and services to our clients
  • Overcame cultural and language barriers, personnel conflicts and other issues in one of the most challenging work environments in the world
ELM Information Security
March 2013-February 2016
IT Service Manager, Demand-side IT Officer
  • Chairing the Change Advisory Board (CAB)
  • Developed and implemented enterprise and solutions architecture in a mixed environment (Windows and Linux, hosted on HP ProLiant/VMware converged systems, ~3,000 servers across 2 government datacenters)
  • Worked closely with internal staff, near-shore and off-shore resources to implement new projects and organizational initiatives
  • Lead technical implementation of a green-field SAP ERP system (HR and Payroll modules) comprised of 41 VMs
  • Re-architect the technical landscape, reducing the storage requirements by over 75%
  • Authored and implemented the ERP backup plan utilizing NetBackup for the server VMs to ensure that RTO/RPOs were met
  • Developed ELM’s first IT Asset Management (ITAM) policy
  • Implemented ELM’s first formal IT Asset Management process and technical solution (Manage Engine AssetExplorer), formerly a manual process
  • Lead the technical implementation of SAP Fiori (mobile front-end for SAP ERP products)
  • Developed and lead the PoC for ELM’s first encrypted email solution (Voltage SecureMail)
Netchemia, LLC
July 2007 – March 2013
Director of IT and System Security
  • Windows Environment: Designed, implemented, maintained and secured the organization’s internal and production Active Directory environments, domain controllers, DHCP, DNS, VPN and group policies
  • Procured, configured, maintained and repurposed [Dell PowerEdge] servers for use in internal and production networks
  • Performed a complete physical to virtual (P2V) of the organization’s entire production network utilizing VMware vSphere and later on VMware vCloud hosted on vBlock servers
  • Maintained and upgraded the organization’s IP telephony (ShoreTel)
  • Implemented the organization’s first anti-spam solutions (IronPort, Barracuda)
  • Managed, maintained and upgraded the Microsoft Exchange servers (2003-2010)
  • Authored the organization’s first disaster recovery and business continuity plans
  • Business relationship management: Define technical, functional and business requirements
  • IT Project management: Prepare detailed project plans, budgets and timelines
  • Maintained a 99.98% uptime throughout the course of my tenure (up from 95% prior to my employment).
  • Raised Netchemia’s Microsoft Partner level from Registered (no certified competencies) to Gold Partner saving the organization thousands of dollars in licensing costs.
EMBARQ Corporation
October 2006 – July 2007
NOC Technician II
  • Identified, troubleshot and resolved enterprise-class voice and data network issues.
  • Technologies used: Proprietary CLI tools used to monitor and test loop-backs for T1’s, T3’s, switches, repeaters for business-class telephony services
  • Implemented a knowledge management system (FOSS, MediaWiki) to give technicians access to important information quickly and efficiently, delivering higher levels of service (previously a paper process)
Education
DeVry University
2004-2007
Bachelor’s Degree in Networking and Communications Management (BsNCM)

Summa Cum Laude, 4.0 GPA, National Dean’s List.

Keller Graduate School of Management
2007-2008
Master’s Degree in Networking and Communications Management (MNCM)

Graduated with Distinction, 3.9 GPA.

Keller Graduate School of Management
2007-2008
Master’s Degree in Project Management (MPM)

Graduated with Distinction, 3.8 GPA.

Skills
Virtualization (Hyper-V, VMware, VirtualBox)
Windows Server Administration (AD, CA, DC, DHCP, DNS, GPO)
Technical Writing
Server Hardware (HPE, Dell)
Enterprise Architecture (TOGAF Certified)
Disaster Recovery/Business Continuity
Information Security (working toward CISSP certification)
Process Improvement (BPTrends Associates Certified)
Web Servers (Apache, IIS, LAMP/WAMP)
Storage (SAN/NAS)
Basic Database Administration (MySQL, SQL Server)
Scripting (Batch files, PowerShell)
Basic Linux Server Administration