My name is Yousef, I solve problems.

I’m a hands-on IT management professional with over a decade of experience building, securing, maintaining and supporting IT enterprises both in the US and abroad.

June 2019-Present
Independent Consultant
  • Vulnerability assessment and remediation (Nessus, DigitalDefense Frontline)
  • Patch Management (Datto RMM, WSUS)
  • Office 365 Administration (Azure AD, Exchange, InTune MDM, SharePoint etc.)
  • Server Administration (mostly Windows, some Linux)
  • Server hardware support (mostly HPE ProLiant, some Dell)
  • Technical Writing
Examinetics, Inc.
May 2017-June 2019
Supervisor, IT Infrastructure and Support Services
  • Manage the service desk, desktop support and network administration teams for the nation’s largest provider of mobile occupational health screening services
  • Manage the datacenter servers comprised of a VMware vCenter cluster consisting of 6 hosts, 200+ VMs and over 100TB of storage (Tegile SAN/NAS hybrid and Cisco UCS) and several legacy physical servers (HP Generation 7 and 8 ProLiant rack servers)
  • Manage the LAN (Cisco and HP layer 2 and 3 switches), WLAN (Cisco Meraki MR), SD-WAN (Cisco Meraki MX), VPN (Cisco AnyConnect), content filter (OpenDNS), IP camera system (Cisco Meraki MV) and next-generation firewall (Cisco ASA) over Gb Ethernet, 10Gb SFP+ and 40Gb QSFP networks at the corporate headquarters and two satellite locations
  • Implemented and manage the IT Asset Management system using Snipe-IT (FOSS web application, formerly a paper process)
  • Manage IT inventory, purchasing, supply management and life-cycle (authored the organization’s first ITAM policy and software/hardware standards governance documentation)
  • Implemented a backup and DR solution utilizing Veam Cloud Connect Backup and recovery (formerly a tape backup system)
  • Implemented an SFTP server utilizing OpenSSH to replace legacy FTP server and enhance security
  • Implemented and managed the Microsoft 365 Enterprise environment including Azure AD/ADSync, Exchange 2016 on-premise hybrid server Exchange 365 cloud email (replaced legacy Exchange 2010 and 2013 servers)
  • Implemented Cisco UCS on-premise backup target (which in-turn backs up to the cloud)
  • Implemented the organization’s first Application Performance Management  (New Relic) and VMware monitoring (Veeam One) solutions
  • Upgraded and maintain the thin client environment (VMware Horizon View) supporting 100+ users
  • Provide mentoring and training to junior staff
Government-focused Solution's Broker
January 2016-June 2016
Executive Director, Projects
  • Managed a staff of 25 engineers, 6 project managers a program manager
  • Managed a project pipeline of over 21 active projects representing over $500M USD of projects in the public sectors (military and government)
  • Establishment of the PMO’s strategic objectives in alignment with other interfacing departments
  • Managed vendor/supplier and contractor relationships
  • Managed, coached and trained the PMO’s staff
  • Authored the PMO’s policies, processes and procedures
  • Implemented Taj Systems’ first Project Portfolio Management (PPM) system
  • Worked directly with vendors, consultants and solutions providers in the US, Germany, Italy, Spain and the UK to source and deliver products and services to our clients
  • Overcame cultural and language barriers, personnel conflicts and other issues in one of the most challenging work environments in the world
ELM Information Security
March 2013-February 2016
IT Service Manager, Demand-side IT Officer
  • Chairing the Change Advisory Board (CAB)
  • Developed and implemented enterprise and solutions architecture in a mixed environment (Windows and Linux, hosted on HP ProLiant/VMware converged systems, ~3,000 servers across 2 government datacenters)
  • Worked closely with internal staff, near-shore and off-shore resources to implement new projects and organizational initiatives
  • Lead technical implementation of a green-field SAP ERP system (HR and Payroll modules) comprised of 41 VMs
  • Re-architect the technical landscape, reducing the storage requirements by over 75%
  • Authored and implemented the ERP backup plan utilizing NetBackup for the server VMs to ensure that RTO/RPOs were met
  • Developed ELM’s first IT Asset Management (ITAM) policy
  • Implemented ELM’s first formal IT Asset Management process and technical solution (Manage Engine AssetExplorer), formerly a manual process
  • Lead the technical implementation of SAP Fiori (mobile front-end for SAP ERP products)
  • Developed and lead the PoC for ELM’s first encrypted email solution (Voltage SecureMail)
Netchemia, LLC
July 2007 – March 2013
Director of IT and System Security
  • Windows Environment: Designed, implemented, maintained and secured the organization’s internal and production Active Directory environments, domain controllers, DHCP, DNS, VPN and group policies
  • Procured, configured, maintained and repurposed [Dell PowerEdge] servers for use in internal and production networks
  • Performed a complete physical to virtual (P2V) of the organization’s entire production network utilizing VMware vSphere and later on VMware vCloud hosted on vBlock servers
  • Maintained and upgraded the organization’s IP telephony (ShoreTel)
  • Implemented the organization’s first anti-spam solutions (IronPort, Barracuda)
  • Managed, maintained and upgraded the Microsoft Exchange servers (2003-2010)
  • Authored the organization’s first disaster recovery and business continuity plans
  • Business relationship management: Define technical, functional and business requirements
  • IT Project management: Prepare detailed project plans, budgets and timelines
  • Maintained a 99.98% uptime throughout the course of my tenure (up from 95% prior to my employment).
  • Raised Netchemia’s Microsoft Partner level from Registered (no certified competencies) to Gold Partner saving the organization thousands of dollars in licensing costs.
EMBARQ Corporation
October 2006 – July 2007
NOC Technician II
  • Identified, troubleshot and resolved enterprise-class voice and data network issues.
  • Technologies used: Proprietary CLI tools used to monitor and test loop-backs for T1’s, T3’s, switches, repeaters for business-class telephony services
  • Implemented a knowledge management system (FOSS, MediaWiki) to give technicians access to important information quickly and efficiently, delivering higher levels of service (previously a paper process)
DeVry University
Bachelor’s Degree in Networking and Communications Management (BsNCM)

Summa Cum Laude, 4.0 GPA, National Dean’s List.

Keller Graduate School of Management
Master’s Degree in Networking and Communications Management (MNCM)

Graduated with Distinction, 3.9 GPA.

Keller Graduate School of Management
Master’s Degree in Project Management (MPM)

Graduated with Distinction, 3.8 GPA.

Virtualization (Hyper-V, VMware, VirtualBox)
Windows Server Administration (AD, CA, DC, DHCP, DNS, GPO)
Technical Writing
Server Hardware (HPE, Dell)
Enterprise Architecture (TOGAF Certified)
Disaster Recovery/Business Continuity
Information Security (working toward CISSP certification)
Process Improvement (BPTrends Associates Certified)
Web Servers (Apache, IIS, LAMP/WAMP)
Storage (SAN/NAS)
Basic Database Administration (MySQL, SQL Server)
Scripting (Batch files, PowerShell)
Basic Linux Server Administration